FAQ'S

How can I book a tour with Portugaltrails?

1)Select your tour and contact Portugaltrails. To contact Portugaltrails click on “Contact us” or “Check Availability” that you can find through our website. At this stage you are not making any reservation or have established any compromise with Portugaltrails. 

2)Portugaltrails checks availability for all services and informs the client.

3)The client confirms he is interested in booking the tour by sending an email to Portugaltrails.

4)Portugaltrails requires the payment of 25% of the total amount and waits for clients’ payment.

5)After receiving payment Portugaltrails books all services with the suppliers.

6)The rest of the payment should be made 4 weeks prior to arrival date so that we can send you your Travel Kit.

7)During your trip you have available a helpline that you can call if any problem arises.

When booking with Portugaltrails am I paying more that I would pay if I booked directly with the hotels and Rental Car Company?

No. Portugaltrails has the best agreements with the best suppliers and provides a service of great quality.

How can I pay my trip?

You can pay by wire transfer or credit card via a paypal secure link.

How can I cancel my tour?

To cancel your tour you just have to send an email to your travel consultant requesting the cancellation.

What happens if I cancel my tour?

If you cancel 8 days prior to your arrival your cancellation will be free of charge.

If you cancel one week or less prior to your arrival the first week of stays will be charged.

If you do not show at hotels the full amount will be charged.

If you have already received your “Travel Kit” (Roadbook, Guidebook, Maps, Vouchers) we will charge €75.

What’s included in my tour?

• Accommodation, with three price levels at your choice.

• Our 200 page exclusive Portugal Travel Guide (see a sample).

• A Roadbook (see a sample), with tips and directions that will be very useful while on the road.

• A Rental Car or a Private Driver, if you wish.

• A helpline (phone number) to assist you while on holiday.

What if I have a problem while in Portugal?

All our customers will be given a contact number in case any problem comes up (8 a.m. till 10 p.m.).

When and how will I receive my travel documentation?

Once we have confirmed your booking, and full payment of the tour has been made, we will send you a confirmation invoice. Your travel documentation will be sent to you by post.

Can I add any changes to Portugaltrails predefined tours?

Yes, our programmes are merely a suggestion. They can always be changed according to your desires or preferences.

Can I ask for a full personalized tour?

Yes, our travel consultants will be delighted to design a tailor-made tour in order to meet your expectations or specific needs.

Can I make a special request or ask for special assistance?

Special requests such as interconnecting rooms, dietary requirements etc, should be discussed with our reservations team beforehand. While you are booking, there is a place in step 3 – “Other requests/Preferences” – where you can make your requests.  If you have a disability or suffer mobility difficulties, please let us know so that we can channel our efforts into finding suitable accommodation. However, be aware of the fact that Portugal has few infrastructures for the disabled, although this situation is gradually being changed.

Can 3 adults share the same room?

Yes. Most hotels allow an extra bed to be added. Portugaltrails will select these hotels for you. Please have in mind that most of the times this bed is less comfortable than a regular bed.

How can I know the price of each tour?

Prices are available at the tab “prices” inside each tour. You can also select the option “calculate price”. If you wish to have a tailor-made tour please send as inquiry. In a week maximum you will receive your tour and prices.

What is not included in my tour?

All meals (except for breakfast, which is provided by your hotel) and extra activities that have not been previously booked through us.  In case you have chosen to travel with a tourism driver, be aware of the fact this service is from  9 a.m. to 7 p.m. Before and after the working hours, driver should be contracted directly by you. Also, entrance  fees to  museums and monuments are not included.

Is travel insurance included in the tour package?
No.  You can request a travel insurance and Portugaltrails will take care of everything with a Portuguese insurance company.

Will I have time to do everything mentioned in the Itinerary?

Absolutely.  Portugaltrails designs each itinerary with the perfect balance between planned sightseeing and activities and free time on your own to explore.
How can I make sure that my tour is booked?
You will receive a confirmation email from Portugaltrails as well as your cash advance invoice.

Is it better to book early or late to secure a good deal?

There’s no right or wrong time to book, although if you’re travelling at peak holiday times, you should endeavour to book as early as possible. Some of the accommodations provided by us are cosy, comfortable guesthouses which, nonetheless, do not usually have many rooms. Also, if you’re willing to take part in one of our activities (Add-ons) bear in mind that the range of activities in offer tends to decrease during peak season.

What time can I check in to my hotel?

Check in time is normally 4pm and check out 12 noon although most hotels can provide luggage storage and changing room facilities if you arrive earlier or stay later and you may be able to pay locally for a late check out: simply contact your hotel reception for availability.

In each side of the road do we drive in Portugal?  Is it safe to drive in Portugal?

In Portugal we drive on the right hand side of the road, this means the driver is sitting on the left in the car. It is safe to drive in Portugal. Maybe Portuguese drive faster than in some other countries, but there are plenty of new roads, especially motorways, that are extremely safe.

How can I complain?

If you have a complaint about your holiday please refer the matter to the supplier immediately (hotel, car hire, driver etc). Matters can most easily be resolved for you on the spot, when the supplier can see and understand the exact nature of any problems you have. It is unreasonable to take no action whilst on holiday, and then complain afterwards. In the unlikely event that matters cannot be resolved to your satisfaction we will ask you to record details and you must then follow up your report by writing to our Customer Services Department. Please note that we will not accept complaints that have not been previously made to the supplier.

How can I let you know that I’ve enjoyed my holiday with Portugaltrails?

At the end of your holiday, you will be asked to complete a questionnaire.  We will be extremely pleased if you send this back to us.  Feedback, whether critical or complimentary, is invaluable to us, in order to help us further improve our services. So, please do let us know your opinion.

Why should I book a tour with Portugaltrails?

Portugaltrails has chosen the best selection of hotels, itineraries and activities at the best prices. It also creates exclusive tours for you