“Dear Cristina (and all who are covering during her maternity leave),
Thanks for giving us such a rich experience in Portugal.
We LOVED the trip. Every detail was great and I will be writing a positive review on Trip Advisor about Portugal trails.
BTW, while we were on the trip, our newspaper published a magazine article (Boston Globe Magazine 3/19/2017) on travel in Portugal, and our trip covered all the things they mentioned.
…
If you would like some private “constructive criticism,” I would be happy to write you a private note, but publicly, we love every detail.
We gave the GPS system to the driver who picked us up as well as an envelope for Elsa to supplement the first tip that we gave her for the walking tour of Lisbon. She was an amazing guide!
Thanks again,
Tim”